CCTS – Commission for Complaints for Telecom-television Services
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  • About CCTS
    • What We Do
    • A Short History
    • Leadership Team
    • Mission, Vision and Values
    • Governance
      • 2024-2029 Strategic Plan
      • Regulatory and Corporate History
      • Structure and Funding
      • Board of Directors
      • CCTS By-law
    • Careers
      • Careers at the CCTS
      • Current Opportunities
  • Consumers
    • Telecom and TV Complaints
      • Online Complaint Form
      • Complaint Resolution Process Explained
      • Information We Need to Help You
      • Methods of Submitting a Complaint
    • How we can help
      • Internet
      • Wireless and Phone
      • Television
    • Accessibility
      • Accessibility Plan
      • CCTS Integrated Accessibility Policy
    • Resources and Help
    • Consumer Organizations
    • Frequently asked questions
  • Industry
    • Participating Service Providers
    • Non-Compliant Providers
    • Participating Service Provider Compliance
    • Developing Public Awareness of the CCTS
      • 2016 Public Awareness Survey
    • Industry Associations
  • News
  • Codes, Stats & Reports
    • Tracking CRTC Code Breaches
    • Investigation Findings Library
    • Wireless Code
      • Annotated Guide to the Wireless Code
    • Deposit and Disconnection Code
      • Annotated Guide to the Deposit and Disconnection Code
    • Television Service Provider Code
    • Internet Code
    • The CCTS Procedural Code
      • Annotated Guide to the Procedural Code
    • Reports
      • Annual and Mid-Year Reports
      • Performance Standards
      • Performance Report
      • Compliance Report Cards
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Important Update: 2025-26 Complaint Statistics

The CCTS facing a rapid rise in demand for complaint resolution services.

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Solving problems with your internet, phone, or TV service provider

Tips for a quick resolution

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New Rules: What Fees Can Internet and Wireless Phone Providers Charge?

Charged a fee and you're not sure if it's allowed or not? The CRTC has determined new rules for which fees are allowed and which aren't.

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Information for consumers

We can help resolve most issues with your phone provider, cable company, TV services or internet provider.

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Participating Service Providers

Telecom and TV service providers who currently participate in our complaint resolution program.

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Codes, statistics & reports

We investigate complaints using industry codes of conduct and the complaint processes set out in our Procedural Code. We report on our activities and provide in-depth analysis and industry trends.

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Resolve your Phone, Internet & TV concerns with the CCTS

How to submit a complaint with us

If your telecom or TV problem is still unresolved after giving your service provider a chance to fix it, here’s how to submit a complaint with the CCTS.

1. Provide details about the problem you are experiencing with your wireless, internet, phone or TV services.

2. Use our complaint intake form to submit your complaint.

3. Be prepared to work with the CCTS and your service provider.

Let's get started

The benefits of working with us

100% free

Our complaint resolution service for the telecom and TV industry is completely free to all consumers.

88% resolution rate

Almost 9 out of 10 telecom and TV complaints are resolved in a satisfactory manner.

400+ participating service providers

Most Canadian telecom and TV service providers are required to participate in our complaint resolution process.

200,000+ complaints handled

Since 2007, we have helped consumers deal with over 200,000 complaints.

“Very helpful! I truly believe my issue would not have been resolved without the CCTS. My only concern is how many people out there do not know about the CCTS. Thank you for all your help!”

Customer who used the CCTS’ services

In the news

October 15, 2026
Important Update: 2025-26 Complaint Statistics

The CCTS received an unprecedented volume of complaints in 2025-26. Here are three early findings and practical steps consumers should take before filing a complaint. The CCTS facing a rapid …

September 30, 2026
Public notice regarding intention to terminate participation | September 2026

This notice is to inform the public that the CCTS intends to terminate the participation of the below four participating service providers because there is reason to believe these companies …

September 15, 2026
Solving problems with your internet, phone, or TV service provider

If you have a billing, contract, or service quality problem with your phone, wireless, TV, or internet services, start by contacting your service provider. Providers are best placed to explain …

September 2, 2026
New rules: What fees can internet and wireless phone providers charge?

Extra fees should not be a barrier that prevents customers from activating, changing or cancelling their internet, phone, or TV services. To address these concerns, the Canadian Radio–television and Telecommunications …

See All News

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